Frequently Asked Questions

Mango Beach Towels and Accesories LOVES to find our Customers great products at an affordable price, while striving to provide excellent Customer Service. We are here to answer any questions you many have about our Products, Changes in your Order or Shipments.

Most of our products are hand-made from our suppliers all over the world. This is how we can Provide Free Shipping Worldwide on all orders above $50 and have competitive Prices, so shipping times will vary and orders may come in separate packages. Our Products are shipped from Italy, Portugal, Spain, China and United States.

 

HOW LONG IS THE SHIPPING TIME?

All customers should have received an email confirming your order, followed by an email giving you a Tracking Number. This may take 24 hours or up to 7 days (holidays pending), then you can track your product for a more accurate date. We allow the couriers to deliver within 2-3 weeks.

 

HOW CAN I TRACK MY ORDER?

We allo all our valued customers to track on their own. On the Menu tab, there is a link to our Shipping Tracker OR Select

 TRACK YOUR ORDER

 

WHAT IF MY ORDER IS LATE?

A true late order is at the 45-day mark from Date of Purchase. We agree 100% that is not acceptable. But once again that is one thing out of our control. All we can do is Compensate our Customers. If your order has not been received at the 45-day mark. Keep the product when it arrives and we will REFUND 100% of your money. THIS POLICY IS NO LONGER IN EFFECT DUE TO THE DELAY'S IN SHIPPING CAUSED BY THE CORONAVIRUS 1-1-2020. THIS POLICY WILL RESUME AFTER THE CDC LIFTS ALL TRAVEL BANS TO CHINA. WE ARE VERY SORRY FOR ANY INCONVENIENCE  THIS MAY OF CAUSED YOU.

 

I RECEIVED THE WRONG PRODUCT OR THE PRODUCT IS DAMAGED

In either case we apologize for the inconveniences that you may have experienced. Please contact us we will send a form and follow the directions. We can either issue a refund or ship you out the correct or new undamaged product.

 

WHAT IF I THE CUSTOMER ENTERED THE WRONG ADDRESS?

You, as a customer, are responsible for providing Mango Beach Towels the Correct Mailing Address. Mango Beach Towels is NOT responsible for items that have been mailed to the provided address, if that mailing address was entered incorrectly by you, the Customer. We, at Mango Beach Towels, will try to track down the product if it was returned to sender. Not all packages that are mailed to incorrectly provided addresses are Returned. These Packages are considered LOST or STOLEN after being delivered. Mango Beach Towels is NOT RESPONSIBLE for lost or stolen Packages once Delivered. Please contact your local Post Office and provide them with your tracking number/s for further assistance.